Important: All credit purchases are non-refundable. Once credits are purchased and added to your account, they cannot be refunded, exchanged, or converted back to cash.
1. No Refund Policy
All purchases of credits on A.I. Pet are final and non-refundable. By purchasing credits, you acknowledge and agree that:
- Credits are a digital, consumable product delivered instantly upon payment confirmation
- Due to the digital nature of credits and the immediate access to premium features they provide, we do not offer refunds, exchanges, or credits back to your original payment method
- Unused credits do not expire and will remain in your account indefinitely until consumed
- Welcome bonus credits (50 free credits granted upon registration) have no monetary value and are non-refundable
2. Automatic Credit Refunds for Technical Failures
While credit purchases are non-refundable, credits will be automatically refunded to your account in the following technical failure situations:
- Pet Creation Failure: If the AI avatar generation fails during pet creation, the 50 credits deducted will be automatically refunded to your account.
- Avatar Regeneration Failure: If avatar regeneration fails for technical reasons, the 20 credits deducted will be automatically refunded.
- Photo Generation Failure: If AI photo generation fails, the 10 credits deducted will be automatically refunded.
- Game Failure: If a mini-game round fails to generate a response, the credits deducted for that round will be automatically refunded.
These automatic refunds are processed instantly and do not require any action from you. You will see a notification when credits are refunded.
3. Credits Are Non-Refundable Once Used
Credits are non-refundable once the associated action has been successfully completed. This includes:
- 50 credits for a successfully created pet with a generated avatar
- 20 credits for a successfully regenerated avatar
- 10 credits for a successfully generated pet photo
- 2-5 credits for a successfully completed mini-game round
- 1 credit for each successfully sent chat message
- 2 credits for each successfully sent treat
4. Chargebacks and Payment Disputes
We encourage you to contact us at cs@altech.hk before initiating a chargeback with your bank or card issuer. Since all credit purchases are clearly marked as non-refundable at the point of sale, initiating a chargeback without first contacting us may result in:
- Account suspension while the dispute is investigated
- Forfeiture of remaining credits in your account
- Permanent account termination for repeated chargeback abuse
We are committed to resolving billing disputes fairly and promptly. If you experienced a technical issue that prevented you from using purchased credits, please contact us and we will investigate.
5. Exception for Applicable Law
Nothing in this policy affects any statutory rights you may have under applicable consumer protection laws in your jurisdiction. If applicable law requires a refund in specific circumstances, we will comply with such requirements. Please contact us at cs@altech.hk if you believe you are entitled to a refund under applicable law.
6. Contact Information
If you have any questions about this Refund Policy, please contact us at:
Email: cs@altech.hk